Refund policy

Return & Refund Policy

Lurvène is a brand operated by Cold Canyon Co Apparel LLC, registered in Wyoming, USA.

At Lurvène, we want every order to meet your expectations. If something isn't right, we're here to help.

Eligibility
We only offer refunds or replacements for items that are defective, damaged upon arrival, or incorrect.
To be eligible, you must contact us within 72 hours of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

Certain items are non-returnable, including swimwear, bodysuits, lingerie, and jewelry.

How to Submit a Claim
To request a claim, please contact us with your order number, a description of the issue, and clear photos or a short unboxing video showing the item, packaging, and shipping label.

Review Process
All claims are reviewed and verified against order details and carrier information. We reserve the right to approve or deny any claim at our sole discretion. We may request additional information if necessary.

Returns
We do not require items to be returned.

Refunds & Replacements
Depending on the situation, we may offer a replacement, partial refund, or full refund at our discretion.

Non-Returnable Situations
We do not provide refunds or returns for change of mind, incorrect size selection, or personal preference.

Policy Updates
We reserve the right to update this policy at any time without prior notice.