FAQ
How long does delivery take?
Delivery usually takes up to 5–10 business days depending on your location. You can find more details in our Shipping Policy. If anything is unclear, feel free to contact us.
Do you accept returns or refunds?
Refunds and replacements are available under specific conditions. You can review all details in our Refund Policy. If you have questions, you can always reach out.
What if I receive a damaged or incorrect item?
Instructions are outlined in our Refund Policy. Please review it first, and if anything is unclear, contact us.
Do I need to return the item?
Return requirements depend on the situation. You can find full details in our Refund Policy. If needed, we’ll guide you further.
How do I choose the right size?
You can check the size guide provided on each product page before placing an order.
Can I cancel or change my order?
Changes or cancellations may be possible shortly after placing an order. Please check your order details first, and contact us if needed.
How can I contact you?
You can find all contact options on our Contact page, or email us at support@lurvene.com
Additional information
These answers provide a general overview. For full details, please refer to our policies. If anything is unclear, we’ll be happy to help.